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We support a variety of payment methods that you can use for deposits and withdrawals on your account. Click on an option below to find a guide to setting up your payment method.

 

  • How to Link a Bank Account (ACH) Using Bank Login Details

    FTX.US offers an easy way to link your bank account. You can use ACH transfers for both deposits and withdrawals.

    • FTX.US

      1. Go to www.ftx.us/wallet

      DEPOSIT_ACTION.png

      2. Click on 'Deposit' or 'Withdraw' on the 'USD' row

      2DEPOSIT_USD.png

      3. Click on 'Bank Transfer (ACH)'

      3Screen_Shot_2022-08-31_at_12.05.31_am.png

      4. Agree to the terms and click Continue

      4Screen_Shot_2022-08-31_at_12.06.17_am.png

      Note: You will then be redirected to Plaid to connect your bank account. You will use your banking login to connect your bank account.

      5. Click on 'Continue' 

      5mceclip4.png

      6. Select your bank 

      6mceclip5.png

      7. Enter your banking credentials

      7mceclip6.png

      8. Select the account you wish to use and then click 'Submit'

      8mceclip7.png

      9. Confirm the information is correct and click 'Submit'

       

      Can I delete the ACH account?

      Yes, on the deposit window you can select the account and click "Delete"

      can_I_delete.png

    • FTX App

      1. On the Wallet tab, tap Deposit Funds or tap the USD wallet and select Withdraw.

      USD_Wallet_Deposit_Funds.PNG

      2. Select Bank Transfer. If this is your first time depositing or withdrawing via ACH, you will be asked to link your bank account. If you already have a bank account linked, you will see an option to add a new bank account on the page where you enter the amount you are depositing or withdrawing.

      USD_Select_Bank_Transfer.PNG

      3. We use Plaid to allow you to safely link your bank account to your FTX App. On the Plaid landing page, tap Continue.

      Plaid_Landing_Page.PNG

      4. Search for your bank by scrolling through the list, or by typing your bank's name on the search field. You may be asked to complete a Captcha before moving on to the next page.

      Plaid_Select_Bank.PNG

      5. The next page will show you instructions for authenticating with your bank. Tap Continue.

      Plaid_Authenticate_with_Bank1.PNG

      6. Plaid will take you to your bank's page.  Log in to your bank to complete the process.  You will be taken back to your FTX App once done.

      Account_Linked.png

  • How to Link a Bank Account (ACH) Using Account & Routing Numbers

    You can use ACH transfers for both deposits and withdrawals.
    • FTX.US

      1. Go to www.ftx.us/wallet

      1DEPOSIT_ACTION__1_.png

      2. Click on 'Deposit' or 'Withdraw' on the 'USD' row

      2DEPOSIT_USD.png

      3. Click on 'Bank Transfer (ACH)'

      3Screen_Shot_2022-08-31_at_12.05.31_am.png

      4. Agree to the terms and conditions and click "Continue"

      4mceclip1.png

      Note: You will now be redirected to Plaid to connect your bank account.

      5. Click on 'Continue' 

      5mceclip4.png

      6. Search 'routing' and select the "Link with account numbers" button.

      6ROUTING.png

      7. Please review the 3 steps and click 'Continue'.

      7LINK.png

       

      8. Enter your name as it is exactly shown on your bank and click 'Continue'.

      8NAME.png

      9. Select the account type (Checking or Savings) and click 'Continue'.

      9TYPE.png

       

      10. Select the account type (Personal or Business) and click 'Continue'.

      10TYPE2.png

      11. Enter your routing number as it is exactly shown on your bank and click 'Continue'.
      11ROUTING_2.png

      12. Enter your account number as it is exactly shown on your bank and click 'Continue'.
      12ACCOUNT.png

      13. Plaid is now asking for your permission to make two micro deposits into your bank account within the next day to confirm you own the account. Click 'Authorize' to continue.
      13Authorize.png

      14. Please verify that you will return back to FTX.US in one business day to verify the deposits in the system. Once you see these deposits in your bank, please follow the rest of this guide on how to finish your banking connection. 

      14RETURN_TO_FTXUS.png

      15. Select the account you wish to use and then click 'Submit'

      15mceclip7.png

      16. Please now enter your billing info as it exactly is on your bank account. Entering the wrong billing info will cause a rejection in the system. Confirm the information is correct and click 'Submit'

      16BILLING_INFO.png

      17. Go back to www.ftx.us/wallet

      17DEPOSIT_ACTION.png

      18. Click on 'Deposit' or 'Withdraw' on the 'USD and Stablecoins' row

      18DEPOSIT_USD.png

      19. Click on 'Bank Transfer (ACH)'

      19Screen_Shot_2022-08-31_at_12.05.31_am.png

      20. Please click on the "Select account" tab and chose the bank that says (Verify deposits to link) next to it.

      20-2nd_round_FINAL.png

      21. Once you have selected your bank, please click "VERIFY DEPOSITS TO CONNECT".

      21FINAL______.png

      22. Please enter the amount of the first deposit you see on your bank from "ACH CREDIT FTX US deposit" and then click "Continue". 

      22VERIFY___FINAL.png

      23. Please enter the amount of the second deposit you see on your bank from "ACH CREDIT FTX US deposit" and then click "Continue". 

      23VERIFY_2_FINAL.png

      24. Congratulations! You have just successfully linked your bank to your FTX.US account for deposit and withdraw. 
      24Congrats_FINAL.png

      Please Note:  After clicking continue you may see your bank in a (Pending) status. Please wait until it either changes to (Approved) or (Rejected) before doing anything. If the account turns to a (Rejected) status, please open a support ticket here.

       

    • FTX App

      1. On the Wallet tab, tap Deposit Funds or tap the USD wallet and select Withdraw.

      USD_Wallet_Deposit_Funds.PNG

      2. Select Bank Transfer. If this is your first time depositing via ACH, you will be asked to link your bank account. If you already have a bank account linked, you will see an option to add a new bank account on the page where you enter the amount you are depositing.

      USD_Select_Bank_Transfer.PNG

      3. We use Plaid to allow you to safely link your bank account to your FTX App. On the Plaid landing page, tap Continue.

      Plaid_Landing_Page.PNG

      4. You will be shown a list of banks affiliated with Plaid.  Scroll down to the bottom of the list to find the option to link your bank using your account number.

      Plaid_Link_Account_Number.PNG

      5. Instructions for linking using an account number will be shown to you on the next page.  Tap Continue.

      Plaid_Micro_Deposit_Instr.PNG

      6. Enter your routing number and tap Continue.

      Plaid_Routing_Number.PNG

      7. Enter your account number and tap Continue.

      Plaid_Account_Number.png

      8. Confirm your account number.

      Plaid_Confirm_Account_Number.png

      9.  On the next page, tell Plaid whether you are linking a personal or a business account.

      Plaid_Account_Type.png

      10. Enter your name.  This should match the name on the bank account. Tap Continue after.

      Plaid_Bank_Account_Name.png

      11.  Enter the type of bank account you are linking and tap Continue.

      Plaid_Account_Checking.png

      12. Tap Authorize to allow Plaid to deposit and withdraw test amounts for verification.

      Plaid_Authorize.png

      13. You should see the micro deposits in 1 business day.  Tap Continue.

      Plaid_Wait_Time.png

      14. You will be taken to a page where you can enter your billing information.  Tap Let's Go.

      15. Enter the name on the bank account and tap Next.

      Name_on_Bank_Account.png

      16. Type your billing address and tap Submit.

      Billing_Address.png

      17. On the FTX App's Invest and Wallet pages, you will see a notification at the top regarding the status of your bank linking request.  Tap this as soon as you see the micro deposits on your bank account.

      Notification.png

      19. Enter the 3 digit code on the transaction description that you see in your bank statement and tap Continue.

      Enter_Code.png

      20. You will be notified that your bank has been successfully linked.  Tap Continue.

      Account_Linked.png

  • How to Link a Card

    Cards can be used for depositing USD to your account.

    • FTX.US

      1. Go to ftx.us/wallet 

      1DEPOSIT_ACTION.png

      2. Click on Deposit on the USD row

      2DEPOSIT_USD.png

      3. Click on Deposit via Card

      3Screen_Shot_2022-08-31_at_12.11.52_am.png

      4. Agree to the terms and conditions and click Continue

      4mceclip0.png

      5. Enter your card details and click Continue. You will then be taken to the deposits page.

      5mceclip1.png

    • FTX App

      1. On the Wallet tab, tap Deposit Funds.

      USD_Wallet_Deposit_Funds.PNG

      2. Select Credit/Debit Card. If this is your first time depositing with a card, you will be asked to link your card. If you already have a card linked, you will see an option to add a new card on the page where you enter the amount you are depositing.

      USD_Select_Card.PNG

      3. Enter your name and card information on the card linking page. Tap Next.

      Card_Details.PNG

      4.  You can use the Search Address field to find your address, or tap on Manually enter address instead to type in your address.

      Card_Billing_Address.PNG

      5. Check that your billing information is correct, and fill in any missing information on the Billing address page.

      Add_Card.PNG

      6. Tap Add Card at the bottom of the page.

  • How to Setup a Direct Deposit Account

    You can do direct ACH deposits to FTX. These deposits go directly into an account in your name at Evolve Bank and Trust.

    When you sign up for Direct Deposit, you are creating a free checking account with Evolve Bank and Trust. You can deposit both directly from bank accounts in your own name via ACH and also receive your paycheck (US) to this account.

     

    Payroll

    If you wish to use this service to receive your paychecks, you will need to share your Evolve Bank and Trust bank account number and routing number with your employer payroll representative. That is the account to which your paycheck funds will be sent. If prompted by your payroll provider/employer, then please enter “Evolve Bank” as the name of the bank and “Checking” as the account type. Once your payroll provider deposits your paycheck into your Evolve Bank and Trust checking account and the funds clear, your FTX US account will reflect the updated balance.

     

    • FTX.US

      1. Go to the wallet page at FTX.us/wallet

      1DEPOSIT_ACTION.png

      2. Click "Deposit" on the USD row

      2DEPOSIT_USD.png

      3. Choose the Direct Deposit option.

      3Screen_Shot_2022-08-31_at_12.19.17_pm.png

      4. If more information is required, please enter it in the form

      4Screen_Shot_2022-08-31_at_12.19.40_pm.png

      5. After completion, you will be provided account details. You need to make the deposit from your bank using these details.

      5mceclip0.png

      6. If your bank requires verification deposits, these will be credited to your FTX wallet.

       

    • FTX App

      1. Go to Wallets.

      2. Tap on Deposit Funds.

      USD_Wallet_Deposit_Funds.PNG

      3. Select the Direct Deposit option.

      Deposit_options.jpg

      4. Agree to the terms and conditions for Direct Deposits. Tap Continue.

      Terms.png

      5. After completion, you will be provided account details. You need to make the deposit from your bank using these details.

      Account_Information.png

       If your bank requires verification deposits, these will be credited to your FTX wallet.

    Please note: You cannot send wires to this account, you can only send direct ACH deposits to it from your bank account. Wires to this account will be rejected and returned to you and there may be a significant delay.

     

    I have not received the verification deposits.

    Please reach out to Customer Support and we would be happy to help. There may be a small mismatch in your name which has caused a delay.

     

    Can I access this Evolve account through the Evolve website?

    No, you cannot access it. Funds in this account will be deposited directly to your FTX account.

     

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