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FTX.US values the work done by security researchers in improving the security of our products and service offerings. We are committed to working with this community to verify, reproduce, and respond to legitimate reported vulnerabilities.

Responsible Disclosure Guidelines

We will investigate legitimate reports and make every effort to quickly correct any vulnerability. To encourage responsible reporting, we will not take legal action against you nor ask law enforcement to investigate you provided you comply with the following Responsible Disclosure Guidelines:

  • Provide details of the vulnerability, including information needed to reproduce and validate the vulnerability and a Proof of Concept (POC).
  • Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our services.
  • Do not modify or access data that does not belong to you.
  • Do not attempt any significant theft.
  • Give FTX.US a reasonable time to correct the issue before making any information public.

 

If you suspect that your FTX US account or any of your security details have been compromised or if you become aware of any fraud or attempted fraud or any other security incident (including a cyber-security attack) affecting you and/or FTX US (together a “Security Breach”), you must notify FTX US Support as soon as possible at support@ftx.us and continue to provide accurate and up to date information throughout the duration of the Security Breach. You must take any steps that we reasonably require to reduce, manage or report any Security Breach. Failure to provide prompt notification of any Security Breach may be taken into consideration in our determination of the appropriate resolution of the matter.

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