FTX US Derivatives (formerly LedgerX) is a U.S. federally regulated commodity derivatives exchange and clearinghouse. FTX US Derivatives holds three licenses with the U.S. Commodity Futures Trading Commission (CFTC):
Derivatives Clearing Organization (DCO)
Designated Contract Market (DCM)
Swap Execution Facility (SEF)
These licenses enable us to operate our exchange and clearinghouse in all 50 states in the US (including its territories), with access to certain international jurisdictions.
FTX US Derivatives follows an extensive audit program, which includes but is not limited to the following audits:
- Anti Money Laundering (AML): Annually, we conduct a full analysis and review of our OFAC (Office of Foreign Assets Control) procedures and AML processes, strategy, policy, controls and related technologies.
- Financial Condition: Annually, Grant Thorton LLP audits the financial condition of FTX US Derivatives, and in all past years, has expressed an unqualified opinion (i.e., clean bill of health) that our financial statements were presented fairly, in all material respects, in accordance with US GAAP accounting principles.
- Digital Asset Custody: Because we custody digital assets on behalf of our clients, Grant Thorton LLP conducts an annual review of how we hold digital assets from a security and key controls perspective.
- Penetration Testing: We contract with independent outside vendors to perform at-least-annual penetration tests that evaluate the effectiveness of our existing security controls.
- Vulnerability Scans: We run regular systems vulnerability scans on at least a quarterly basis, and more frequently where possible.
- Key Controls: We conduct key controls tests at regular intervals to assess the effectiveness of the oversight mechanisms related to our key internal processes. In the past, these controls tests having included a SOC I Type II Audit (conducted by Friedman LLP) and a SANS CSC Top 20 audit.
- Federal Regulatory Examinations: Each year, the CFTC examines one aspect of our operations with a special emphasis, such as system safeguards, market surveillance or financial controls.
License Information
FTX US is licensed in the following US Jurisdictions:
| State | License | Agency |
| Alabama | Money Transmitter License, 864 |
Alabama Securities Commission |
| Alaska |
Money Transmitter License, AKMT-015575 |
Alaska Department of Commerce, Community & Economic Development |
| Arizona |
Money Transmitter License, 1031184 |
Arizona Department of Financial Institutions |
| Arkansas |
Money Transmitter License, 125979 |
Arkansas Securities Department |
| Connecticut |
Money Transmission License, MT-1957771 |
Connecticut Department of Banking |
| Delaware |
Check Seller, Money Transmitter License, 036400 |
Office of the State Bank Commissioner |
| District of Columbia |
Money Transmitter License, MTR1957771 |
District of Columbia Department of Insurance, Securities and Banking |
| Florida |
Money Services Business Part II, FT230000359 |
Florida Office of Financial Regulation |
| Georgia | Seller of Payment Instruments License, 1957771 |
Georgia Department of Banking and Finance |
| Idaho | Money Transmitters, MTL - 299 |
Idaho Department of Finance |
| Illinois | Money Transmitter License, MT.0000426 |
Illinois Department of Financial and Professional Regulation |
| Iowa | Money Services License, 2021-0192 |
State of Iowa Division of Banking |
| Kentucky | Money Transmitter License, SC737812 |
Kentucky Department of Financial Institutions |
| Maine | Money Transmitter License |
Department of Professional & Financial Regulation |
| Maryland | Money Transmitter License |
Office of the Commissioner of Financial Regulation |
| Michigan | Money Transmitter License, MT0023864 |
Michigan Department of Insurance and Financial Institutions |
| Minnesota | Money Transmitter License, MN-MT-1957771 |
Minnesota Department of Commerce |
| Mississippi | Money Transmitter License, 1957771 |
Mississippi Department of Banking and Consumer Finance |
| Missouri | Sale of Checks and Money Transmitter License, MO-22-9038 |
Missouri Division of Finance
|
| New Hampshire | Money Transmitter License, 24489-MT |
New Hampshire Banking Department |
| New Mexico | Money Transmission License |
New Mexico Financial Institution Division |
| North Dakota | Money Transmitter License, MT103940 |
North Dakota Department of Financial Institutions |
| Oklahoma | Money Transmission License |
Oklahoma Banking Department |
| Oregon | Money Transmitter License |
Oregon Department of Consumer and Business Services |
| Pennsylvania | Money Transmitter License, 93683 |
Pennsylvania Department of Banking and Securities |
| Puerto Rico |
Money Transmitter License, 93683 |
Pennsylvania Department of Banking and Securities |
| Rhode Island |
Currency Transmitter, 20224304CT |
State of Rhode Island Department of Business Regulation |
| South Carolina |
Money Transmitter License |
Office of the Attorney General |
| South Dakota | Money Transmitter License, 1957771.MT |
South Dakota Department of Labor and Regulation |
| Utah | Money Transmitter License, 210 |
Utah Department of Financial Institutions
|
| Vermont | Money Transmitter, MT-1957771 Money Transmitter License - Other Trade Name #1, MT-1957771-1 |
Department of Financial Regulation |
| Washington | Money Transmitter License, 550-MT-123611 |
State of Washington – Dept. of Financial Institutions |
| West Virginia |
Money Transmitter License, WVMT-1957771 |
West Virginia Division of Financial Institutions |
Consumer Disclosures
Alaska
Please note that this license does not cover the transmission of virtual currency.
For Alaska Residents Only:
If your issue is unresolved by West Realm Shires Services Inc. DBA FTX US & (510) 319-7213, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
Arizona
If you have a complaint, please contact West Realm Shires Services Inc. DBA FTX US at (510) 319-7213 and/or support@ftx.us. If you still have an unresolved complaint regarding West Realm Shires Services Inc. DBA FTX US money transmission activity, you may mail, email, or fax written complaints to the:
Arizona Department of Financial Institutions, Consumer Affairs Division
100 N. 15th Street, Suite 261 Phoenix, AZ 85007
E-mail: financial.consumers@difi.az.gov
Facsimile: 602-381-1225
AZ e-Licensing Portal for filing a complaint
AZDFI Consumer Complaint Portal: https://elicense.az.gov/ARDC_FileComplaint
Arkansas
If you have a complaint, please contact West Realm Shires Services Inc. DBA FTX US at (510) 319-7213 and/or support@ftx.us.. If you still have an unresolved complaint regarding West Realm Shires Services Inc. DBA FTX US money transmission activity, you may file the completed complaint form by emailing to
ASDInfo@securities.arkansas.gov or by mailing at:
1 COMMERCE WAY, SUITE 402
LITTLE ROCK, ARKANSAS 72202
TELEPHONE: (501) 324-9260
FACSIMILE: (501) 324-9268
http://www.securities.arkansas.gov/!userfiles/ComplaintForm-english%20May%202020(3).pdf
Important Notice from AR Securities Department about Consumer Complaint
http://www.securities.arkansas.gov/!userfiles/Complaint%20Important%20Notice%20May%202020(2).pdf
[… Initial complaints should be made in writing directly to the entity or individual with whom you have experienced the problem. It is a good idea to indicate on your complaint letter that you are sending a copy to the Arkansas Securities Department. If your problem is not resolved timely by the entity or individual, you are encouraged to complete a Complaint Form and send it to the Department….]
Colorado
Colorado Division of Banking
If you have a complaint, please contact West Realm Shires Services Inc. DBA FTX US at (510) 319-7213 and/or support@ftx.us. If you still have an unresolved complaint regarding West Realm Shires Services Inc. DBA FTX US money transmission activity, you may file it by contacting the Colorado Division of Banking.
All consumer complaints filed with the Colorado Division of Banking must be submitted in writing.
Send the complaint and supporting documentation by regular mail, facsimile, or electronic mail (e-mail) to the Colorado Division of Banking. NOTE: If filing electronically, scan and/or save the completed complaint form with related attachments to a PDF file, a Word doc, or Zip file, and attach to your E-mail.
Colorado Division of Banking
1560 Broadway, Suite 975, Denver, CO 80202
Phone: 303-894-7575
Fax: 303-894-7570
E-mail: DORA_BankingWebsite@state.co.us
Customer Notice (MO7) https://drive.google.com/file/d/1JvjFKSxYmKZEBTzba9zppEKkV5Bc3BOU/view
District of Columbia
If you have a complaint, please contact West Realm Shires Services Inc. DBA FTX US at (510) 319-7213 and support@ftx.us.. If you still have an unresolved complaint regarding West Realm Shires Services Inc. DBA FTX US money transmission activity, you may file it by contacting the Department at:
District of Columbia Department of Insurance, Securities and Banking
If you have a complaint, please contact West Realm Shires Services Inc. DBA FTX US at (510) 319-7213 and/or support@ftx.us.. If you still have an unresolved complaint regarding West Realm Shires Services Inc. DBA FTX US money transmission activity, you may file it by contacting the Department at:
District of Columbia Department of Insurance, Securities and Banking
1050 First St., NE, Suite 801
Washington, DC 20002
Phone: (202) 727-8000
Fax: (202) 354-1085
E-mail: disbcomplaints@dc.gov
Consumer Complaint Form Mail-in Version
Florida
If you have a complaint, please contact West Realm Shires Services Inc. DBA FTX US at (510) 319-7213 and/or support@ftx.us.. If you still have an unresolved complaint regarding West Realm Shires Services Inc. DBA FTX US money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at:
Online: https://www.flofr.com/sitepages/FileAComplaint.htm. In order to file your complaint, you will need to register electronically through Online Services. A valid email address is required.
NOTE: Consumers are encouraged to file their complaints online. If you are unable to file online, please download and mail a completed paper form. Under Florida law, e-mail addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to the Office. Instead, contact this office by phone or in writing. Communications with this office, regardless of the form or means of transmission, are subject to disclosure under Florida's public records law.
Download Consumer Complaint Form
Florida Office of Financial Regulation - Consumer Finance
200 E. Gaines Street, Tallahassee, FL 32399-0376
850-487-9687
Georgia
Licensed by The Georgia Department of Banking and Finance. (Lic. # 1957771/ NMLS# 1957771).
The Georgia Department of Banking and Finance - Consumer Resources: File a Complaint. We do not intervene in disputes between consumers and financial service providers, but we do use complaint information in the regulatory process. To file a complaint with the regulators, you may securely do so with the Consumer Financial Protection Bureau, an agency of the federal government, at http://www.consumerfinance.gov/complaint/ (links off-site) or by telephone at (855) 411-2372.
Illinois
Illinois Division of Banking
If you have a complaint, please contact West Realm Shires Services Inc. DBA FTX US at (510) 319-7213 and/or support@ftx.us. If you still have an unresolved complaint regarding West Realm Shires Services Inc. money transmission activity, you may file it by contacting the Illinois Division of Banking at:
Illinois Department of Financial and Professional Regulation
320 West Washington Street, 3rd Floor
Springfield, IL 62786
Complaint Intake Unit: 1-312-814-6910
Toll-Free Number: 1-888-473-4858
Maryland
Maryland Commissioner of Financial Regulation
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding West Realm Shires Services Inc. DBA FTX US, NMLS ID # 1957771 at:
Commissioner of Financial Regulation
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
Attention: Consumer Services Unit
Toll Free at (888) 784-0136
Download Consumer Complaint Form
Mississippi
The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting West Realm Shires Services Inc. DBA FTX US at (510) 319-7213 and/or support@ftx.us to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding West Realm Shires Services Inc. DBA FTX US money transmission activity, you may file your complaint online at https://dbcf.ms.gov/complaint-form.
Utah
Virtual Currency Disclosure
West Realm Shires Services Inc. DBA FTX US is licensed by the Utah Department of Financial Institutions as a money transmitter. At this time, the Utah Department of Financial Institutions does not license or regulate services related to virtual currency.
Washington
Washington Division of Consumer Services
If you have a complaint, please contact West Realm Shires Services Inc. DBA FTX US at (510) 319-7213 and/or support@ftx.us. If you still have an unresolved complaint regarding West Realm Shires Services Inc. DBA FTX US money transmission activity, you may file it by contacting the Washington Division of Consumer Services at:
Department of Financial Institutions
Division of Consumer Services
P.O. Box 41200
Olympia, Washington 98504-1200
Online: https://dfi.wa.gov/file-complaint
Mail or fax: https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf
Call: (360) 902-8703 or 1-877-RING DFI (1-877-746-4334)
TDD (360) 664-8126
FAX (360) 596-3868
Email: CSEnforceComplaints@dfi.wa.gov
Hotline
If you suspect fraudulent activity on your account, please contact West Realm Shires Services Inc. DBA FTX US at (866) 481-1008 or support@ftx.us.
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