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BEFORE YOU BEGIN

If you are making a deposit via an ACH transfer, a card or direct deposit, you will need to link your payment method or set-up your account.  Visit this page for a list of guides: How to link a payment method or set-up a Direct Deposit Account.

 

  • Deposit via ACH Bank Transfer

    ACH Bank transfers are processed directly from your bank account into your FTX.US account. 

    Important ACH Info

    ACH deposits aren't always early credited due to risk purposes or because of the 5k early credit limit (rolling) being reached. If that's the case, it usually takes up to 6 business days for the funds to clear through the ACH network and land in your FTX.US account. To avoid this in the future, feel free to send a wire deposit.

    Please Note: ACH deposits must clear your bank and our bank (6 business days) and then are held for another 7 business days. In the case that there is a delay with the ACH system or technical issues, withdrawals will be available regardless of status on ACH deposits within 15 business days as long as those deposits have cleared your bank and our bank.

    We have the right to hold your funds up to 60 days if there is any sign of unauthorized activity or fraud.

    For more information regarding depositing via ACH bank transfer, please visit our ACH FAQ page.

    • FTX.US

      1. Go to www.ftx.us/wallet

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      2. Click on 'Deposit' on the 'USD' row

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      3. Click on 'Deposit via ACH'

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      If you have not linked a bank account yet, follow the steps on this page:

      How to link a payment method or set-up a Direct Deposit Account

      4. Select the bank account that you added and enter the amount that you would like to deposit. Please then click 'Deposit'. Please read the bottom of this page for important info about ACH deposits.

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    • FTX App

      1. On the Wallet tab, tap Deposit Funds.

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      2. Select Bank Transfer.

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      If this is your first time depositing via ACH, you will be asked to link your bank account. You can follow the steps on this page if you need help:

      How to link a payment method or set-up a Direct Deposit Account

      If you already have a bank account linked, you will see an option to add a new bank account when you tap > beside the listed bank on the next page.

      3. Enter the amount you'd like to deposit.  If you have linked more than one bank account, you can select banks by tapping on the > symbol beside the bank account that is listed on this page. Tap Next.

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      4. You will see a note letting you know that you can trade instantly as soon as the funds have been credited to your account.  However, the funds will be subject a 12 business day withdrawal hold. Tap OK to continue.

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      5. Your deposit summary will be shown to you.  Slide the arrow to submit.

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  • Card

    • FTX.US

      1. Go to ftx.us/wallet 

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      2. Click on Deposit on the USD row

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      3. Click on Deposit via Card

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      4. You can make a deposit by filling in the form. You can also delete your card on this window.

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    • FTX App

      1. On the Wallet tab, tap Deposit Funds.

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      2. Select Credit/Debit Card.

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      3. Enter the amount you'd like to deposit.  The card that will be used for the deposit is shown below the amount to be deposited.  If you have multiple cards linked, or you would like to link a new one, tap the > symbol beside the card shown on the page, and you will see the Change source page.  You should see all your linked cards as well as an option to add another card on this page.

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      4.  Enter your Card Verification Code (CVC) on the next page.

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      5. Tap Review and check that all the details of your deposit are correct.  You will also see any fees charged on this page.

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      6.  Slide to Submit.

  • Wire Transfer

    Important:

    1. Please make sure that the name on the bank account you are depositing from matches the name on your FTX US account. We do not allow deposits from a bank account that is not in your name. *Wires may be returned with a $75 fee if the names do not match. This process can take 7-10 business days.*
    2. We do not accept ACH payments to this account, you must send a wire.

    • FTX.US

      1. Go to ftx.us/wallet or click "Deposit" on the top right

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      2. Click on Deposit on the USD row

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      3. Click on Wire Transfer 

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      4. Review the wire instructions. Different banks have different ways to send a wire, so please contact your bank directly for specific instructions on how to complete the deposit.Please note, each FTX.US account will now generate its own unique account number that can be used for wire deposits. Deposit amounts no longer need to be registered.


      5. Select"Finished"at the bottom of the page after the instructions have been written down or entered with your bank.

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    • FTX App

      1. On the Wallet tab, tap Deposit Funds.

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      2. Select Wire Transfer and you will see instructions for wire deposits.

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      3. You'll see a set of instructions on the next page.  Tap Let's Go.

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      4. Enter the amount you would like to deposit, then tap Continue

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      5. On the next page, you will see our bank information as well as the account identifier which needs to be entered in your wire memo.

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      6. Sign into your online bank account separately and locate the option to send a wire. If you are unable to complete this step online, you may need to contact your bank. Do not forget to include the account identifier in your wire memo.

      7.  Go back to the FTX App and confirm that you have included the account identifier in your wire transfer. Tap Register Deposit.

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  • Direct Deposit

    You can do direct ACH deposits to FTX. These deposits go directly into an account in your name at Evolve Bank and Trust.

    When you sign up for Direct Deposit, you are creating a free checking account with Evolve Bank and Trust. You can deposit both directly from bank accounts in your own name via ACH and also receive your paycheck (US) to this account.

     

    Payroll

    If you wish to use this service to receive your paychecks, you will need to share your Evolve Bank and Trust bank account number and routing number with your employer payroll representative. That is the account to which your paycheck funds will be sent. If prompted by your payroll provider/employer, then please enter “Evolve Bank” as the name of the bank and “Checking” as the account type. Once your payroll provider deposits your paycheck into your Evolve Bank and Trust checking account and the funds clear, your FTX US account will reflect the updated balance.

     

    Fees

    FTX US will waive transaction fees on your incoming Direct Deposits. This account and routing number cannot be used to withdraw funds.

    FTX US trading fees will be applicable for any buying, selling, or conversion that you may decide to do with your funds once they have been credited to your FTX US account. For example, if a Direct Deposit of $500 is sent to your FTX US account, there will be no associated fees. However, if you convert that $500 into Bitcoin, then all applicable FTX US trading fees will apply.

     

    Limits and lock periods

    There is no limit to the amount you can deposit via Direct Deposit and the funds can be immediately withdrawn.

    • FTX.US

      1. Go to the wallet page at FTX.us/wallet

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      2. Click "Deposit" on the USD row

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      3. Choose the Direct Deposit option.

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      4. You need to make the deposit from your bank using these details.

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    • FTX App

      1. Go to Wallets.

      2. Tap on Deposit Funds.

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      3. Select the Direct Deposit option.

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      4. You need to make the deposit from your bank using these details.

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    Please note: You cannot send wires to this account, you can only send direct ACH deposits to it from your bank account. Wires to this account will be rejected and returned to you and there may be a significant delay.

     

    How long does it take for the deposit to reach my FTX account?

    Deposits should land in the timeframe that the transfer type dictates (e.g. 1 business day ACH, 3 business day ACH).

     

    Can I deposit from an account not in my own name?

    No, you can only deposit from accounts in your own name.

     

    I have not received my deposit or I have not received the verification deposits.

    Please reach out to Customer Support and we would be happy to help. There may be a small mismatch in your name which has caused a delay.

     

    Can I access this Evolve account through the Evolve website?

    No, you cannot access it. Funds in this account will be deposited directly to your FTX account.

     

 

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