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FTX.US users can deposit funds via debit or credit card!

 

What are my card deposit limits?

Rolling Limits:

  • KYC 1: Please submit your KYC2 docs here to unlock card deposits.
  • KYC 2: $5,000 limit per any week (rolling limit). This means that at any given time, you can have up to $5,000 worth of deposits and will be halted if you deposit more than your limit in the 7 day period.
  • KYC 2 (New Users): $2,000 limit per any week (rolling limit). This means that at any given time, you can have up to $2,000 worth of deposits and will be halted if you deposit more than your limit in the 7 day period. (These limits are subject to change based on history and time.)

 

Single Deposit Limits:

  • KYC 1: Please submit your KYC2 docs here to unlock card deposits.
  • KYC 2: $2,999 at a time.
  • KYC 2 (New Users): $2,000 at a time.

 

Early Credit Limits:

  • All card deposits within $2,999 are usually credited within a few seconds! If it takes longer, it's because the charge is undergoing review by our external processor. Funds from card deposits are usable for trading as soon as they are credited.

Please Note: If card deposits are not early credited, there is nothing we can do to early credit manually. If this is the case, please allow 7 days to receive your funds (this is rare).

 

What are my withdrawal limits?

Card deposits must clear your bank and our bank & are held for 7 days before they can be withdrawn from your account
 

These withdrawal holds cannot be changed or eased.

Example: If you deposit on 11/10, you will be able to withdraw your funds on 11/18 as long as they have cleared our bank and your bank.

To view the withdrawal date for your card deposit, please visit ftx.us/wallet and click on “Deposits”.

Please note: in certain cases, ACH deposits can be held up to 30 days for risk reasons.

We have the right to hold the funds for up to 60 days (in rare cases).

Withdrawals are limited to the amount not currently being held; you may also be subject to having to withdraw smaller amounts until your account is deemed a trusted account.

 

How do I make a card deposit?

Please see here for a step-by-step guide on how to deposit funds from your bank account into FTX.US.

Can I link a card in someone else's name?

No. FTX.US users are only allowed to deposit from cards in the same name as the name on their FTX.US account.

 

Can I buy an NFT right after a card deposit?

No. Buying an NFT is treated as a withdrawal on our platform. NFTs are somewhat illiquid assets and cannot instantly be sold for USD (in most cases) like cryptocurrency can. Your funds are subject to the withdrawal limits listed above. Once your deposited funds become free of the withdrawal hold, you are able to purchase NFTs.

 

Are there fees for card deposits?

Please Note: Fees will be visible before you initiate the deposit. Enter the amount that you want to deposit to view the fees. When making purchases via debit or credit card, additional fees may be charged by your bank (not FTX US or Circle).

 

Card Deposit Fees:

Yes: $0.30 + 0.29% per transaction.

Known fees are:

Foreign transaction fees: the exact amount varies by bank, but these are typically around 3%

Cash advance fees:

These should be rare. The exact amount varies by bank, but these are typically around 3%, sometimes with a $10 minimum.

Possible additional fees:

When making purchases via credit card, additional fees may be charged by your bank.

 

If charged, these will appear as a separate line item on your card statement. Known banks charging these fees are: Bank of America, Citizens Bank, PNC, and US Bank.

 

Why is my card getting rejected and how can I fix it?

If your card is showing a "Rejected" or "Pending" status, please do not delete the card and reach out to support here.

 

We may request you to submit additional verification information to verify your account. Deposits or withdrawals may be delayed if you are unable to provide us with account verification information.

My charge failed on my card; why do I still see the pending charge?

Debit and credit cards that are issued by Visa and Mastercard, and your bank, work much the same way. When you initiate a deposit on FTX US with your card, our bank sends an authorization through the Visa or Mastercard network to your bank (issuing bank). Your bank sends verification to us that, indeed, you have enough funds to cover your deposit, and returns a positive authorization. If you don't have enough credit or funds in your debit account to cover, there's an immediate rejection.

If, for some reason, your charge fails - which can sometimes happen on a network with several parties involved (two banks, the issuing network, and FTX US) - FTX US cannot honor the deposit. Your bank, however, will hold the authorized amount until the network tells them that the authorization is no longer valid and the charge will not complete.

At that moment, your funds will be returned (they never left!). We cannot return them because we don't have them. Everything is subject to the speed of the card issuer and the Visa and Mastercard networks. Typically debit cards release authorization holds within a few days, and credit cards can take somewhat longer. For more information, there's a helpful article here

FTX US cannot credit or return failed charges, as we were never in possession of them in this scenario. We suggest you speak with your issuing bank regarding a timeframe for the return of authorized funds.

If you have any questions please submit a request at ftx.us/support and we will be happy to assist.

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