If your card is lost, stolen, damaged or you believe that your card/account information has been compromised, please immediately follow this guide to lock your card and notify us.
The following steps will assist you in locking your FTX US Debit Card.
If you have still not applied for your FTX US Debit Card, please follow this guide to do so.
1. Log in to your ftx.us account.
2. Select “Wallet” in the top left banner.
3. Select “FTX Card”.
4. Select “SHOW CARD NUMBER”.
5. Please enter your 2FA code and then click “SUBMIT".
6. Select “LOCK CARD”. You have now successfully locked your FTX US Debit Card!
Now that you have locked your FTX US Debit Card, please create a ticket here including all the necessary info of the incident.