If you believe that there are fraudulent transactions on your account you need to IMMEDIATELY freeze your card and report the transaction/s to us.
Follow the instructions on how to lock your card by clicking here.
Once your card has successfully been locked please open a support ticket on ftx.us by clicking here. and provide the following information:
- First and last name
- Transaction ID
Once this information has been provided a member of our disputes team will be in contact to request any additional information that may be needed.