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If you believe that there are fraudulent transactions on your account you need to IMMEDIATELY freeze your card and report the transaction/s to us. 

Follow the instructions on how to lock your card by clicking here.

Once your card has successfully been locked please open a support ticket on ftx.us by clicking here. and provide the following information:

  • Email
  • First and last name
  • Transaction ID
  • Amount

Once this information has been provided a member of our disputes team will be in contact to request any additional information that may be needed.

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