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PLEASE NOTE: Withdrawals of coins that were purchased using ACH Instant Credit cannot be withdrawn until the deposit from your bank has been transferred into our bank.

ACH deposits take up to 5 business days to clear and due to internal risk measures, we require a 7 business day hold after the funds clear. This means that you will not be able to withdraw the equivalent amount of your ACH deposit for at least 12 business days after initiating the deposit. 

If you are unable to deposit or withdraw,you may have a deposit already pending or a failed withdrawal from your bank that is preventing you from depositing. Typically, once the funds have left your bank (you can check with your bank on this status), it is 1-2 days before the deposit is complete on our end. 

Account changes such as a password update, email change, or 2FA setup/reset pauses withdrawals for 24 hours as a security feature. Once 24 hours have passed since you last made the change, please try the withdrawal again.

If you have enabled whitelisting and can’t seem to withdraw, please see theWhitelisting article.

Coins purchased with other cryptocurrencies can be withdrawn immediately. Read below for withdrawal steps. If you have questions, please contact Customer Support. 

 

Withdrawing Fiat Currency to Bank Account (ACH - US Only)

You can withdraw your funds using cryptocurrency or ACH (bank transfer).

To withdraw using ACH:

  1. Tap the Wallet tab.
  2. Tap US Dollar.
  3. Tap Withdraw.
  4. Follow the instructions to submit your withdrawal. You will receive funds at your bank account within 3-5 business days.
  5. ACH withdrawals will incur a $1.50 fee.

Please click here to learn more about account limits and hold times.

If you have questions, please contact Customer Support.

 

Withdrawal via Wire

  1. Tap on the wallet of the fiat coin you wish to withdraw. 
  2. Tap Withdraw
  3. Select International Wire Transfer (if sending to a non-US bank account) or Domestic Wire Transfer (if sending to a US bank account).
  4. For US bank accounts, you will need the Beneficiary Name, Account Number, Bank Address, and Routing Number.
  5. For International bank accounts, you will additionally need the SWIFT code and Bank Name.
  6. Review the transaction. If you need to make changes, use the back arrow. If all looks correct, Slide to submit
  7. If you have used ACH to buy the coins, it may be a few days before you can withdraw. We use an instant credit so you can trade immediately, but we have to have your funds settle from your bank before you can remove your purchase.
  8. If you are withdrawing by wire, you must be withdrawing at least $100 USD or equivalent.
  9.  Fiat withdrawals $5000 and over are free for your first 5 per rolling 7 day period. One fiat withdrawal under $5000 is free every rolling 7 day period. If you stake 25 or more FTT an additional fiat withdrawal below $5000 is free.


Withdrawing Cryptocurrency

  1. Tap on the wallet of the coin you wish to withdraw. 
  2. Tap Withdraw
  3.  Enter the amount you wish to withdraw. You can type in the amount on the keypad, or tap Send all to send everything in the wallet out of FTX App . Tap Next
  4. You can either paste in the address of the wallet/exchange to which you are sending, or tap to use a QR code. You may have to give camera permissions if you use the QR code. Make sure you double-check the withdrawal address to ensure that you are sending the correct currency to the correct address! If you send Bitcoin to an Ethererum address (as an example) you will lose that currency. It is not generally recoverable, so it’s a very good idea to make sure you have everything correct before you move on. Tap Review to do a final check. 
  5. Review the transaction. If you need to make changes, use the back arrow. If all looks correct, Slide to submit
  6. FTX App really wants you to be SURE that you are not sending your currency to the wrong place. Additionally, for security, we want to make sure that you are really the one withdrawing your funds. To help with this, we’ll send an email to authenticate your withdrawal. Tap to open your email app. 
  7. Click on the link in your email,on your phone, to verify. Once you’ve verified the transaction, we will send your coins to the address you specified.
  8. If you have used ACH to buy the coins, it may be a few days before you can withdraw. We use an instant credit so you can trade immediately, but we have to have your funds settle from your bank before you can remove your purchase.


If you have questions, please contact Customer Support. 

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