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Debit and Credit Card Deposits

  1. If this is your first time to deposit a currency, tap Invest and locate the wallet for the currency you are depositing. If you have deposited this currency in the past, you can tap on the Wallet tab.
  2. Tap on Deposit Funds.
  3. Select Credit/Debit Cards.
  4. Read the information on the next page.  You will need to agree to this in order to continue. Tap OK.
  5. Enter your name, card number, expiration date, and the three-digit CVC from the back of your card. Blockfolio accepts Visa and Mastercard only. Be sure that the name on your card is exactly the same as the name on your account or there may be a delay or rejection in processing.
  6. Tap Next.
  7. Enter your billing address. Be sure that the address is the same one you submitted for your FTX App account; name or address mismatch may cause a delay or rejection in processing.
  8. Tap Submit. If everything is correct and matches, it will take a few minutes to move on to deposit.
  9. After you input your deposit amount, you will always need to have the CVC associated with your card to input each time you use the card for a deposit.
  10. You will see the fees associated with using your debit card. This is a convenience fee charged by the card processor and is equivalent to 2.9% + $0.30 USD per transaction.
  11. You can trade immediately on your funds deposited with your card as long as you've not had any chargebacks. Coins purchased with cards can be withdrawn after 7 calendar days

If you have questions, please contact Customer Support.

 

Bank Deposits

.Depositing Funds using a Bank Account (US Only)

  1. On the Wallet tab, tap on Deposit Funds.
  2. Select Bank Transfer.
  3. You should be routed to Plaid's page. Click on Continue.
  4. Follow the Plaid workflow to connect to your bank and authorize withdrawals. The workflow looks different for different banks, as you’ll be connecting directly to them with your online banking username and password. 
  5. Once you have linked your account to FTX App, it will appear in your Linked Banks and Cards. You can then tap on Deposit to deposit any amount up to your limit. 
  6. Tap on Next to review your deposit. 
  7. Slide right to submit your deposit.
  8. Please note: ACH deposits take up to 5 business days to clear and due to internal risk measures, we require a 7 business day hold after the funds clear. This means that you will not be able to withdraw the equivalent amount of your ACH deposit for at least 12 business days after initiating the deposit. 
  9. If you are unable to deposit, you may have a deposit already pending or a failed withdrawal from your bank that is preventing you from depositing. Typically, once the funds have left your bank (you can check with your bank on this status), it is 1-2 days before the deposit is complete on our end.
  10. If you are unable to connect your bank even though it appears in the Plaid integration, this is not something that FTX App can solve. Please see this article on why this sometimes occurs. You may need to use another deposit method. 
  11. There is a standard fee of US$ 0.50 per deposit. One ACH deposit over $10 USD a week is free. However, this is waived if this is your first ACH deposit, your deposit is over $100, or your deposit is over $10. 

Click here for more information on account limits and hold times.

If you have questions, please contact Customer Support.

 

Depositing Funds via Wire Transfer 

  1. If this is your first time to deposit a currency, tap Invest and locate the wallet for the currency you are depositing. If you have deposited this currency in the past, you can tap on the Wallet tab. See FTX Supportfor more information on wire currencies.
  2. Tap on Deposit Funds.
  3. Tap on Wire Transfer
  4. Sign into your online bank account separately. Be sure that the name on the account matches the information you submitted for your trading account identity documents.
  5. Locate the Transfer menu or menu for wires. If you are unable to complete this step online, you may need to contact your bank.
  6. Tap Let's Go.
  7. Enter the desired amount of your transfer, then tap Next.
  8. Enter the information that we provide on the next screen with our account details and your unique account code for a wire transfer with your bank.You will need to make sure you also include the unique identifier which will be a string of letters and numbers with your wire memo.Tap Next.
  9. Tap Register to register the deposit after verifying that you used the correct account identifier. Note that wire transfers are not instant, and can take a few business days to process and clear your bank. Most wires are processed the same day but there can be delays with your bank. Please contact Customer Support if your wire has not been processed within 2 business days. 

If you have questions, please contact Customer Support.

 

Depositing Cryptocurrency

  1. If this is your first time to deposit this cryptocurrency, tap Invest and locate the wallet for the cryptocurrency you are depositing. If you have deposited this cryptocurrency in the past, you can tap on the Wallet tab to locate the wallet. 
  2. Tap onDeposit
  3. The next screen will remind you that any transfer into the address needs to be the same currency as the wallet. In the example, you must only send LINK to the Chainlink wallet. If you send Bitcoin (for example) to the wallet, it will be lost. Also, the screen reminds you that it may take a few minutes as the transaction must be confirmed on the network for the coin first. Tap I understand to continue. 
  4. The next screen has a QR code that you can use if your exchange or wallet can use QR codes for withdrawals. Also available is your wallet address, which can be copied to paste into the wallet or exchange that you’re currently holding your coins if you can’t or do not wish to use the QR code. Once you are finished using this screen to withdraw from your current exchange or wallet, tap Done
  5. Funds will usually be available anywhere between a few minutes to an hour, depending on the speed of the blockchain’s verifications of your transaction. Once you receive the deposit, you can begin trading.

 

Depositing USD via USDC

  1. On the Wallet Tab, tap US Dollar.
  2. Tap on Deposit
  3. The next screen has a QR code that you can use if your exchange or wallet can uses QR codes for withdrawals. Also available is your wallet address, which can be copied to paste into the wallet or exchange that you’re currently holding your coins if you can’t or do not wish to use the QR code. Once you are finished using this screen to withdraw from your current exchange or wallet, tap Done
  4. Funds will usually be available anywhere between a few minutes to an hour, depending on the speed of the blockchain’s verifications of your transaction.The deposit will automatically be converted to USD. Once you receive the deposit, you can begin trading.

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